Refund Policy

Last Updated: March 6, 2025

This Refund Policy explains the terms and conditions under which Dovarexilo ("we," "us," or "our") may issue refunds for purchases made through our online education platform at dovarexilo.com. By purchasing our services, you agree to the terms outlined in this policy.

General Refund Principles

We are committed to providing high-quality online learning experiences. However, we understand that circumstances may arise where a refund is appropriate. This policy outlines when refunds may be granted and the process for requesting them.

Eligibility for Refunds

Course Purchases

Refund eligibility for individual course purchases depends on several factors:

Within 14 Days of Purchase: If you have accessed less than 20% of the course content, you may request a full refund within 14 days of your original purchase date.

After 14 Days: Refunds are not available after 14 days from the date of purchase, except in cases of technical issues that prevent access to course content and cannot be resolved by our support team.

Content Accessed: If you have accessed more than 20% of the course materials, lectures, or assessments, refund eligibility is forfeited regardless of the time elapsed since purchase.

Subscription Services

For monthly or annual subscription plans:

Monthly Subscriptions: You may cancel your subscription at any time. Refunds are not provided for partial months, but you will retain access until the end of your current billing cycle.

Annual Subscriptions: Annual subscriptions may be eligible for a prorated refund if canceled within 30 days of purchase, provided less than 20% of available content has been accessed. After 30 days, no refunds will be issued, but you may cancel to prevent future billing.

Bundled Courses and Packages

Bundled course packages and special promotions are subject to the same 14-day and 20% content access limitations. Refunds for bundles are processed at the bundle price, not individual course prices.

Certificate Programs

Certificate programs that include verification, assessments, or credentials are non-refundable once the certificate has been issued or the final assessment has been attempted.

Non-Refundable Items

The following purchases are not eligible for refunds under any circumstances:

Completed courses where a certificate of completion has been issued
Course materials that have been downloaded or accessed in full
Services purchased during promotional periods with special pricing, unless otherwise stated
Third-party services or products purchased through our platform
Professional services, consulting, or personalized coaching sessions that have been delivered
Renewal charges for subscriptions that were not canceled before the renewal date

Technical Issues and Service Interruptions

If you experience technical difficulties that prevent access to purchased content:

Reporting: You must report the issue to our support team at contact@dovarexilo.com within 7 days of discovering the problem.

Resolution Attempts: Our team will work with you to resolve technical issues. Refunds will only be considered if the issue cannot be resolved within a reasonable timeframe (typically 10 business days).

Service Credits: In cases of extended service interruptions affecting multiple users, we may issue service credits or extend subscription periods rather than monetary refunds.

How to Request a Refund

Refund Request Process

To request a refund, follow these steps:

Step 1: Contact our support team at contact@dovarexilo.com with your refund request.

Step 2: Include your order number, purchase date, and detailed reason for the refund request.

Step 3: Provide any relevant documentation, such as screenshots of technical issues or correspondence with support staff.

Step 4: Allow up to 10 business days for our team to review your request and respond.

Required Information

All refund requests must include:

Full name and email address associated with the account
Order or transaction number
Date of purchase
Course or service name
Detailed explanation of the reason for the refund request

Refund Processing

Approval and Timeline

Once your refund request is approved:

Processing Time: Refunds are typically processed within 10 business days of approval.

Payment Method: Refunds will be issued to the original payment method used for the purchase.

Bank Processing: Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

Partial Refunds

In certain circumstances, partial refunds may be granted at our discretion:

Prorated refunds for annual subscriptions canceled within the eligible timeframe
Partial refunds for bundles where only some content has been accessed
Adjusted refunds accounting for any promotional discounts or credits applied to the original purchase

Denied Refund Requests

Refund requests may be denied for the following reasons:

Request made outside the eligible refund window
Excessive content consumption (more than 20% accessed)
Previous refund requests for the same or similar courses
Violation of our Terms of Service
Insufficient or fraudulent information provided in the request
Purchase of non-refundable items as listed in this policy

If your refund request is denied, you will receive an explanation via email. Decisions may be appealed by contacting our support team with additional information or documentation.

Exceptions and Special Cases

Medical or Emergency Situations

We understand that unexpected circumstances may arise. In cases of medical emergencies or extenuating personal situations that prevent course completion, please contact our support team. We will review such requests on a case-by-case basis and may offer extensions, transfers to future sessions, or alternative solutions.

Course Content Errors

If course content contains significant errors, omissions, or does not match the description provided at the time of purchase, you may be eligible for a full refund regardless of content accessed or time elapsed. Please report such issues immediately to contact@dovarexilo.com.

Unauthorized Purchases

If you believe a purchase was made without your authorization, contact us immediately at contact@dovarexilo.com. We will investigate and may issue a refund if unauthorized access is confirmed.

Cancellation of Services

You may cancel ongoing subscriptions or services at any time through your account settings or by contacting support. Cancellations do not automatically trigger refunds but will prevent future charges according to the terms outlined in this policy.

Currency and Exchange Rates

Refunds are processed in the same currency as the original transaction. We are not responsible for currency conversion fees or exchange rate fluctuations that may occur between the purchase date and refund date.

Account Closure and Refunds

Closing your account does not automatically entitle you to a refund. Standard refund eligibility criteria still apply. Any remaining access or credits in your account will be forfeited upon account closure.

Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

For purchases made before a policy change, the policy in effect at the time of purchase will generally apply unless the new policy is more favorable to you.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: contact@dovarexilo.com

Phone: +27448510114

Address: 35 Steyn St, Oberholzer, Carletonville, 2499, South Africa

Our support team is available to assist you and will respond to inquiries within 2 business days.

Fair Use and Abuse Prevention

We reserve the right to refuse refund requests or suspend accounts that demonstrate patterns of abuse, including but not limited to:

Repeatedly purchasing and refunding courses
Accessing substantial course content before requesting refunds
Providing false information in refund requests
Attempting to circumvent refund policy limitations

We are committed to fairness and will review all situations individually, but we must protect the integrity of our platform and the interests of our instructors and legitimate users.

This Refund Policy is part of our Terms of Service. By using our platform and purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this policy.